TourMANN LLC strives to provide clear and fair guidelines for refunds on our active travel adventures. This Refund Policy outlines the conditions under which refunds or credits may be issued for cancellations, changes, or unforeseen circumstances. By booking a trip with us, you agree to the terms described here.
General Cancellation Terms
Cancellations can happen, and we aim to handle them with flexibility while covering the commitments we make to local partners, guides, and accommodations. The refund amount depends on how far in advance you notify us of your cancellation. All cancellations must be submitted in writing via email to ensure proper documentation.
If you cancel well ahead of the departure date, you will receive a higher percentage back. As the departure approaches, non-refundable costs like permits, advance payments to suppliers, and logistical arrangements increase, which reduces the refundable portion.
Refund Timeline
For most trips, refunds are processed based on the number of days prior to the scheduled start date. We calculate this from the first day of the itinerary. Refunds are issued to the original payment method whenever possible, though processing times may vary depending on your bank or card provider.
In cases where we can rebook your spot with another participant, we may offer additional flexibility beyond the standard timeline, but this is handled on a case-by-case basis.
Trip Interruptions or Early Departures
If you need to leave a trip early for personal reasons, refunds for unused portions are generally not available, as costs for guiding, accommodations, and meals have already been incurred. However, we will work with you to assist with any necessary arrangements for your safe return.
Certain interruptions caused by injury or illness may qualify for partial credits or future trip vouchers, subject to review and any applicable travel insurance claims you might file separately.
Force Majeure and Unforeseen Events
We operate in wild and remote environments, so natural events, weather conditions, political instability, or other uncontrollable situations can affect travel plans. If TourMANN LLC must cancel or significantly alter a trip due to such events, we will offer a full refund or a credit toward a future adventure of equal value.
If the trip proceeds but you choose not to travel due to concerns about such events, the standard cancellation terms apply. We always recommend purchasing comprehensive travel insurance that covers these scenarios.
Non-Refundable Elements
Certain fees, such as initial deposits, processing charges, or optional add-ons like gear rentals, are typically non-refundable once confirmed. These help secure your spot and cover administrative costs early in the planning process.
How to Request a Refund
To initiate a cancellation or refund request, please contact us directly in writing. Provide your booking details, reason for cancellation, and preferred refund method. We will acknowledge your request promptly and guide you through the next steps.
Changes to This Policy
We may update this Refund Policy occasionally to reflect operational changes or legal requirements. Any updates will be posted on our website with the new effective date noted.
Contact Us
For questions about refunds, cancellations, or this policy, our team is here to help.
TourMANN LLC
155 Dorset St, South Burlington, VT 05403, US
Email: [email protected]
Phone: +1 802-710-4361
This policy was last updated on December 19, 2025.